FAQS
GENERAL
Q: Do you do all animals?
A: Yes! We create portraits for unique pets around the world. From cute puppies to pet bunnies and everything between. Chances are, if it's an animal, we will create a portrait for you. Please note: at this time we do not create portraits of humans.
Q: Will I receive a proof of my photo before it's printed?
A: In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one.
Q: Can I change my order after it’s been placed?
A: We begin working on your order as soon as it's been placed. Unfortunately this leaves little time for changes.
If we believe there may have been a spelling error or photo uploaded that wouldn’t produce a quality image we will contact you via email ASAP!
Q: Can I receive my pet portrait without a name?
A: Yes! If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.
Q: What are the dimensions of your posters and frames?
A: Frame moulding size varies from 1"-1.5" depending on your portrait size.
Poster Size Size with Frame (approx. 1" molding)
8x10 in (20.32 x 25.4 cm) 10x12 (25.4 x 30.48 cm)
12x16 in (30.48 x 40.64 cm) 14x18 (35.56 x 45.72 cm)
18x24 in (45.72 x 60.96 cm) 20x26 (50.80 x 66.04 cm)
Q: Can I return my order if I am unhappy with it?
A: Due to the custom nature of these products we produce at Fluffing Love You, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet.
However, if your order arrived damaged or the artwork isn't quite what you were expecting, please follow these steps:
Order arrived damaged? Upload a photo of the damage and send us an email and we will assist you with a replacement.
SHIPPING
Q: When will I receive my order?
A: USA: We estimate orders to arrive within 1-2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3 weeks.
Canada: We estimate orders to arrive within 2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.
Shipping Cost
We offer FREE domestic shipping on all orders over $125.00+.
For orders under $125, we charge $10.00 flat rate shipping to the US.
We charge $25.00 flat rate shipping to Canada.
Q: Can I cancel my order after it’s been placed?
A: Due to the custom nature of our portrait products, we begin work on each order promptly after they are placed.
Still need help? Please reach out to us at info@fluffingloveyou.com and we will assist you.